PKZ CLIENT / LEGAL

Refunds and Cancellation

These terms apply to new purchases. Existing purchases retain their agreed terms.

Transaction and product support

For purchases sold through Link, Link handles transaction/payment support under its terms. PKZ Client handles software, account and licence support at [email protected]. Include your order reference and a short description; do not send full payment-card details or device/private keys.

Refund requests

If an unresolved technical problem prevents the software from working, contact us to request a refund. A change of mind or a server ban alone does not qualify for a voluntary PKZ refund. This does not limit statutory withdrawal, defect or other mandatory consumer rights. Link/Stripe may also issue refunds under its transaction terms; its documented refund handling does not create an unconditional PKZ 60-day money-back guarantee. Refunded or disputed purchases may lose licence/download access, subject to mandatory rights.

Monthly cancellation

Monthly renews until cancelled. Stop renewal in your PKZ account, the Stripe customer portal or Link; contact support if those are unavailable. Cancellation preserves the paid period and does not automatically refund earlier payments. Additional mandatory cancellation rights remain applicable.

Digital content

Immediate delivery and any legally permitted loss of the withdrawal right require the separate express choices shown before payment and all other applicable legal conditions. Downloading alone does not remove rights. Mandatory remedies for faulty digital products remain unaffected.

Licensor/operator: see the Legal Notice. This candidate does not alter existing purchases.